I like that it is easy to use, has great customer support, integrates with other platforms (such as Xero), and offers lots of customization options! The only thing we dislike about this software are its price point compared to competitors in same space - but then again they do have some premium features which make them worth their money too so not sure if you would consider dropping your budget from there or not depending upon what type/size business needs assistance managing client relationshipSee full review