It is very easy to use, it has all of our needs met so far (though I'm sure there are some functions that could be improved). The biggest issue we have with this software thus far was having multiple people using it, but they're working on fixing that now. We've had great success in getting code reviews into our daily routine since starting up this tool! Nothing about their service or price point has been an issue yet. Just start with what works best for your team (or yourself!). Get them to do it right from the beginning if things aren't running smoothly out of the gate - trust me, you'll thank us later when you realize how much time can be saved through quality code reviews.