This is a digital asset storage service, the service is maintained online 24 hours a day, private keys according to official data are stored in encryption.
Now by accessing their contact sites and direct information, it is possible to verify that there is no way to connect to user support, the phone number does not seem to be answered by anyone, they are not responding to emails, their social networks have not had new publications since almost a year.
In general, by verifying the general profile of this project and entering its allies, it is possible to verify that their sites are out of service, as well as it is not possible to access the platforms that use this service.
For this reason I come to the conclusion that this is a scam out as it does not have corresponding supports for verifying the company profile.