It is very user-friendly, easy to use by non techy people as well! The support team has been amazing at responding in real time too which helps me out when I'm stuck or have some questions about how best utilize this software system that many other companies would charge you lots just so they can help with it once your payment clears!! If there are any issues within minutes we will resolve them immediately via live chat/call center etc., no waiting days like most service providers do today where emails get lost among different departments before being responded upon. Great communication from Adroma Team. ! We were looking into various solutions regarding our bulk mailing list management needs but didn't find one solution until now after having had several trial runs over past couple months since its launch last year till date. !!