Received this valve on February 6th 2016 and installed it within a week. Found it dripping and applied for a Phister guarantee which can take over an hour to wait. Eventually when I found the person he was very helpful and sent new cartridges for the valve. Ten days later they arrived and I installed them but couldn't tell any difference. They continued at the same speed as before. I called the Pfister warranty department again and waited over an hour for an answer. Obviously the valve body was defective and they sent a replacement. Ten days later I called Phister Warranty again but it only took half an hour to get help. Turns out they had changed the model number for a replacement and had been on standby for a month with delivery taking an additional ten days. I have a couple of Pfister valves at home and I really like them, but when it takes three months to install a usable pipe and shower valve, it completely changes my perception of the company.
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