The ease of use is great! I was able train my employees in minutes using an online training video available through our account manager - it's that simple!! It would be nice if there were more templates for specific needs like HOSPs or GAPs but this isn't something we have experienced as they are new products so far from what has been designed by them up until now which makes sense since those items haven’t even come out yet; however any updates will most likely include such features upon release.
Having everything centralized allows us consistency across all locations when creating documents & forms/submittals etc..