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Poland, Warsaw
1 Level
707 Review
53 Karma

Review on Probrico by Donny Collins

Revainrating 3 out of 5

A Company with Good Products but Subpar Customer Service is Probrico

I was eager to use Probrico for my most recent home improvement project because I am an accomplished DIYer. Although their items are without a doubt of the highest caliber, I was quite dissatisfied with their customer service. To begin with, their website had limited product information and was challenging to navigate. It took me much longer than expected to find the supplies I required for my project. Despite paying for expedited shipping, when I eventually placed my order, it arrived much later than the anticipated delivery date. However, the true annoyance set in when I had a query with one of the delivered goods. I attempted to contact out to their customer care team many times, but was met with no answer. When I did get get in touch with someone, they were useless and didn't seem eager to address my concerns. My overall impression of Probrico was disappointing. Even though their products are excellent, the confusing website navigation and subpar customer support made my project much more difficult than it needed to be. I would suggest going elsewhere if you're seeking for high-quality hardware and remodeling supplies.

Pros
  • Cool
Cons
  • Cabinet hardware has few available customizing choices.