It has been easy to use as it is user friendly, however I would like more features added such us being able to view orders that have not yet shipped or received an order without having them show up in my pending list along with other non-related items. This software does what we need for tracking our deliveries so no complaints here! There are some small issues but they aren't major problems at all; just minor annoyances when using this program occasionally (such as clicking into another window). If you're looking for something simple then look elsewhere because there's nothing else out of the box than can do everything your business needs done very well. Tracking customer service calls from customers who call while waiting around during lunch time hours where someone will answer if available.