Review on Replicant by Michael Reynolds

I liked how it could be used by multiple teams within our organization for different types of support queries. It was simple enough so we didn't have any trouble getting started but also offered features beyond what needed (such as video calling). Some people were frustrated when they realized there wasn’t much training provided or even documentation around their platform which made onboarding difficult. We had some initial troubles setting up agents in India - there's not really anything you need to do other than provide them access to your account via linkedin or google drive since replicants are fully managed through GSuite. Our biggest challenge at this time has been being successful across all departments from Sales Engineering Support & Service Desk Operations. With team communication improved greatly!