I like that it is user friendly to use for both drivers as well customers! It has many different options available when using this software which makes things much easier than other programs out there!! Some of our issues are solved by having multiple ways in order get information from users or clients who need assistance while driving trucks around town - especially if they don't know how their vehicle works (i'm looking at you "my truck won’t start" calls!). The best part about Erts TMS though? You can customize anything within your system so each driver only needs one copy instead several copies needed before. This saves time & money. !