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Japan, Tokyo
1 Level
774 Review
54 Karma

Review on Himalaya by Marco Carpenter

Revainrating 2 out of 5

Falls Himalaya Online Store Lacking its Strong Ayurvedic Heritage

Himalaya's internet store does not support its claim that company has a long history of applying Ayurvedic principles in its products. The website's UI isn't comprehensive or user-friendly, making it challenging to explore and find things. Customers are left unimpressed by the small selection of products and confused about the usage and contents of the products due to the lack of comprehensive product descriptions. The customer support offered by the online store is also lacking. Days go by before customers receive a response to their questions or complaints, and the return and refund process is confusing and unpleasant. Customers who visit the website may also be curious about the company's ethical and sustainable activities and their effect on the environment and society. Himalaya has a distinguished heritage, but its online store does not live up to expectations. To win back the customers' trust and loyalty, a comprehensive redesign of the website's look, offerings, and customer support is required. It's challenging to suggest Himalaya's online shop to anyone looking for high-quality Ayurvedic health and personal care items right now.

Pros
  • Roots in Ayurveda
Cons
  • inadequate transparency