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Puerto Rico, San Juan
1 Level
709 Review
42 Karma

Review on SHW by Thomas Ramirez

Revainrating 1 out of 5

Review of the SHW Online Store: Disappointing Outcome

As someone who takes great pleasure in furnishing their homes, I was delighted to find SHW's online store stocked with such fine pieces as dining sets, sofas, and desks for use in the comfort of one's own house. I was intrigued by the prospect of making my own beautiful, functional living areas that reflected my own unique sense of style and taste. However, my time with SHW fell short of my anticipations. The furnishings I was given was not of good quality; it was poorly constructed and appeared inexpensive. The wood was flimsy, and the joints didn't fit snugly, so the end product was an unsteady table. It wasn't at all the high-quality, long-lasting item I had hoped for. The support was also lacking in the area of customer satisfaction. When I contacted them, they were slow to react and provided me with inadequate options for fixing the issue. They seemed more concerned with getting my money than fixing the problem. In sum, I was very dissatisfied with my time spent shopping at SHW's website. The company's low-quality products and unsatisfactory customer service made their promises of beautiful, functional living areas unfulfillable. In the future, when I need new furniture, I won't be shopping at SHW and won't suggest them to anyone.

Pros
  • Easily usable home layouts.
Cons
  • Slow turnaround on orders.