The software is very easy to use. It takes a little bit to get used to but it's not hard to learn. The support is fantastic and super fast. I've never had a problem and everyone I've talked to has been super friendly and helpful. I've never had to call customer support multiple times to get an issue resolved. It has been fantastic so far. I'm looking into implementing a custom dashboard that would allow me to create a very specific set of reports to help me track specific server load. We were able to determine that a server was under a significant amount of load and that we needed to make some changes in the configuration.
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