This makes taking calls and communicating with callers a lot easier. I can go to the files and discuss them while talking to clients. I can speak to the caller and at the same time speak to other employees who have also been working on the customer file. I am no longer tied to my office chair with a phone wire wrapped around me and the chair. It takes some time to get used to. It is difficult to properly connect and use the headset while making or receiving a call. Multilingual instructions are poorly written in any language and difficult to understand. The wireless headset has a long range and is excellent!
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