Great customer service, fast response time to questions or issues you may have encountered when using dropmysite! Highly recommend this product if your looking at cloud backups of any kind (web/db). Nothing that I've experienced with them is not great so far!! Very impressed by their support team and how they communicate well via email as compared from chat which sometimes can be difficult depending upon internet speed etc.. If there's anything else i should mention feel free :D Have an easy-to use interface along side powerful features without having too many extra settings in play while performing simple db back ups. Keeping my sites backed up automatically saves me headaches down line whenever something happens because it wasnt able take care properly during its downtime :).