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1290 Review
43 Karma

Review on Damaris RM by Peter Parks

Revainrating 5 out of 5

Great software- just wish customer service would get better

I like that it is easy to use - once you've got your files organized in folders by date/client etc., its great! It's also very customizable for each client so if there are any issues with how they want things arranged we go back & forth until everyone gets what THEY need from us :) We have been using this system since about '11 when my predecessor was still working here but she had difficulty keeping up w other vendors (who were more traditional) which made her job difficult because of time constraints as well. She left after 2 years due mostly bt lack o support at vendor side; however now i'm stuck trying t keep everything running smoothly while adding new services such has email alerts via text message / phone call alerting me whenever an issue arises requiring immediate attention.

Pros
  • Easy interface
  • Great customer service team, who helped make sure our needs met.
  • High end tech available through remote desktop access
Cons
  • Not the best