Review on DC Imports by Barry Smallwood

I've done a lot of research about the shops in Poland because I wanted to import some figures and that is what made me discover DC Imports.

I've visited their Facebook page and since their prices were excellent compared to other stores, I thought they wouldn't be as lenient as other stores when it came to the grading of an item. So I wrote them a message on Facebook asking if they would accept an opened figure from my collection for exchange or purchase.

And man... These guys surprised me! They sent me back such a friendly reply saying that as long as the figure was not tampered with (meaning: no pegs broken, no drill holes drilled into it etc.) then it wouldn't matter whether the figure was opened or not. I was just AMAZED at this answer because most stores would be like: "Well... If they opened the box it's as if they broke the seal of a brand new figure and we can't resell it anymore."



So after my very positive experience with them on Facebook, I decided to place an order!

Since there was no information on how much the shipping would cost (and whether or not you could pick up your order yourself since it seems that DC Imports is located in Toruń and my hometown is Bydgoszcz) , I asked if they had any promotions going. They didn't but said that if I wanted to make an order then all the shipping costs would be waived for me!

That was great and all... But I had no idea how much the shipping would cost so I told them to wait until my next paycheck before sending me their list of items and their price.



After a week or two, they finally sent it to me. As expected, their prices were very cheap compared to other stores! Also, they added also some older figures from my want list for free which made the order even more awesome!

So after everything was set in stone, I gave them permission to send me the invoice via PayPal. And then came The Big Surprise™ ! Apparently, there was an error on the store's side that made one figure not appear on our invoice. That is why they contacted me again asking if it would be ok if they sent me the missing figure for free. That is just so cool!



Since I already paid all my order I didn't expect to get anything else for free but it seems that DC Imports wanted to show their appreciation for my business. And let me tell you: PROPS TO THEM FOR THAT! Really, props. This is how you gain customer's trust and loyalty (which means I will probably be making more orders at your store in the future)!

The rest of the figures were shipped out on 6th December 2021 and arrived three days later via DHL Express (they really work fast!). The shipment was composed of 8 packages with each one containing two figures which made it a lot easier to unpack them (thank

DC Imports is a store that I would highly recommend to anyone looking for good deals on figures. Not only are their prices excellent, but they also have amazing customer service. If you ever have any problems with your order, these guys will go above and beyond to make sure you're satisfied.