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Uganda, Kampala
1 Level
723 Review
45 Karma

Review on Sgile by Terry Murphy

Revainrating 3 out of 5

My annoying encounter with the Sgile online store

Let me share with you my experience using the Sgile web shop. I was eager to look through their extensive selection of goods because I like remote- and app-controlled robots, robot parts, and vehicles. My interaction with Sgile, however, was hardly positive. Their website's homepage was crowded and perplexing when I first arrived. I had trouble locating the products I was looking for because the search feature wasn't reliable. I had more questions than solutions because the product descriptions were so brief. I wasn't deterred, so I made a transaction. I purchased a robot and a remote-controlled vehicle in the hopes of having fun with my family. My joy, though, was fleeting. First of all, it took a while for the goods to come. To get a status update on the delivery, I had to get in touch with their customer care department several times. After the goods were eventually delivered, the car lost power after only a few uses. Customer support at Sgile was uncooperative when I attempted to return the flawed item. Through their website and social media channels, I made an effort to get in touch with their customer support staff, but I got no answer. I felt dejected and irritated. Overall, I had a very unsatisfactory experience with Sgile's online shop. Finding what I was searching for was challenging due to the unreliable search function, poor website design, and scant product descriptions. My irritation was only increased by the poor product quality and the unresponsive customer assistance. I wouldn't advise Sgile to anyone seeking for top-notch games and toys.

Pros
  • superior goods.
Cons
  • Support for customers that cannot be relied upon.