I like that they have so many different tools to use for my security needs! They also offer several types of plans which allows me flexibility when needed with their service level agreements as well. The customer support staff is very knowledgeable about what we need from them but still easy enough to work through any issue or question without being condescending. We do not currently utilize all aspects offered by Firmsguard however if there was more integration between our systems then this would be helpful because having multiple vendors involved makes things complicated sometimes. Security monitoring software - helps us keep an eye on everything happening across our network infrastructure 24/7.