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South Africa, Pretoria
1 Level
742 Review
48 Karma

Review on HEMUDU by Brian Henley

Revainrating 1 out of 5

A Disappointing Online Shopping Experience Can Be Had on HEMUDU

I was hunting for a new television when I came across HEMUDU, an online retailer that claimed to offer an extensive selection of electronic products at prices that could not be beaten by competitors. I was interested in what they had to say, so I decided to give them a try. Having said that, my time spent using HEMUDU was not in the least bit satisfying. To begin, there was a lot of unnecessary content on the page, making it difficult to navigate. When I finally found what I was looking for, I realized that I had wasted much too much time looking for it. Even after I eventually located it, the description was insufficient, and the photographs were unclear, which made it difficult for me to get a clear picture of what I was purchasing. The actual problem, however, was with the product's level of quality. The television that I ordered arrived broken and scuffed, and it was obvious that the packing did not meet the standards that were set forth. I attempted to get in touch with the customer support department, but it was a living hell. The customer service personnel was slow to respond, and when I did get in touch with them, they were impolite and unable to provide any assistance. It was explained to me that I would have to pay to ship the product back myself and then wait for a replacement, which would take many weeks to arrive. In addition to everything else that went wrong, the new television was also of a low-quality. It was plagued with a number of technical problems and did not provide the visual quality that was advertised. I made another attempt to get in touch with the company's customer service, but I got the same unsatisfactory response each time. It was very evident that HEMUDU did not care about the people they served or the standard of the goods they sold. To sum everything up, HEMUDU is not a retailer that I would suggest to anyone looking for dependable electronic devices. The website is difficult to navigate, the product descriptions and photographs are lacking, and the products themselves are of a low quality. The buying experience as a whole is a letdown due to the unresponsive, impolite, and unhelpful behavior of the customer support representatives. I am sorry that I went with HEMUDU, and I strongly suggest that others explore elsewhere to satisfy their requirements for electronic media.

Pros
  • Electronics and accessories are priced fairly.
Cons
  • Protracted wait periods for delivery.