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Spain, Madrid
1 Level
707 Review
81 Karma

Review on Acelane by Greg Quinit

Revainrating 5 out of 5

Excellence in both Product and Service Provision — That's Acelane.

Recently, I made a purchase from Acelane that included both a sailboat and some sailing equipment. I have to say that I was quite impressed with both the quality of their products and the great customer care that they provided. I ordered a sailboat from their website, and the one I got was not only beautiful but also exactly as described there. The sailing gear that I purchased was also of the highest caliber, and it was clear that it had been constructed using materials of such superior quality that they would serve me well for many years to come. The quality of Acelane's customer service, on the other hand, is what truly differentiates the company from its rivals. When I had a question about one of their products, I was able to get in touch with a representative who was both educated and courteous. This representative gave me all of the information that I required to answer my query. In addition, Acelane was quick to handle the problem and send me a replacement item when one of the things I ordered arrived with a minor flaw. There was no fuss involved in this process. My interactions with Acelane have, on the whole, left me feeling really content, and I would not hesitate to recommend the company to anyone searching for sailing gear of the highest possible quality and attentive support from sales associates.

Pros
  • Outstanding assistance for customers available from staff members who are both informed and pleasant.
Cons
  • A delay in shipping is possible.