A modem that should support up to 300Mbps has not exceeded 100. I contacted the provider several times, they ran so many tests and narrowed it down to a modem. I then called Netgear support and they also ran a bunch of tests, mostly the same ones, and finally agreed it was their modem. They were going to send a replacement and then I would send mine back but I had to pay shipping (mind you it was defective from day one and I only had it 2 weeks at the time). A few weeks after not receiving a replacement, I received another email from them telling me to send them the defective one first. what what Will this leave me without Wi-Fi, my high school student without internet access to take my AP exams? How is it to be understood? Not to mention Netgear is down except because of the pandemic, they have very few ways to contact them and it's a HUGE pita! I don't recommend them. Their customer service and tech support and return policy are the reasons my next modem will be Motorola.
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