I bought this DVD player for my son earlier this year and it works great. There were no problems, they came new in the package. Just climb up and everything. I finally got around to buying a refurbished Blu Ray a few weeks ago. It literally took me hours to set it up with my Wi-Fi. The YouTube app was still signed into ANOTHER account and the Vudu app still couldn't connect. When I opened the box on Amazon, I was greeted with a plain brown mailer box with no markings. The blue bar was wrapped in bubble wrap inside. When I watch YouTube it plays one (maybe two videos) then stops completely and after that I have to press play for each video. Email sent to seller, never received a reply. I am disappointed and dissatisfied with the product that I received for the second time. I was planning to buy one as a gift for a relative but I think I'll look elsewhere.
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