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Argentina, Buenos Aires
1 Level
734 Review
36 Karma

Review on Upgrade Your Kitchen With Ufaucet'S Modern Brushed Nickel Single Lever Sink Faucet With Pull Out Sprayer by Rick Howlett

Revainrating 4 out of 5

Great customer service for an issue with the faucet body getting stuck.

**Update 2/19/22 - Ufaucet reached out to me and explained they'd had trouble with their email servers & apologized and sent a replacement faucet that arrived a few days ago. Very pleased with their customer service, and wasn't expecting a full replacement as I didn't know if there was a warranty. Rating revised from 2 to 4 stars. I may occasionally try to inject a little plumber's grease into the body of the new faucet occasionally to try to prevent the same thing from happening in the future.------------------------------------------Original review - Purchased from Ufaucet in 2020 - it was great for the first year - great functionality and beautiful design - but in the following year the cylindrical connection/collar between the faucet pull-out and the body of the faucet would become stuck maybe once a week, needing to be manipulated by two hands to get it moving again, and then moving it back and forth multiple times to get it to function smoothly again. This would happen about once every 1-2 weeks. Not sure whether the problem was with the construction of the joint between those two parts, or whether the faucet was leaking a bit internally and depositing minerals from the water that were hardening the connection.Flash forward to two weeks ago, and that connection completely froze. In trying to get the faucet moving again, the force I applied instead broke the small plastic connection at the end of the pull-out handle. The main body of the faucet is still stuck as well.Contacted both email addresses on Ufaucet's website two weeks ago regarding instructions to unfreeze the faucet and order a replacement handle from them, and have not received a response. I considered rating it 2-3 stars because it is a very nice-looking faucet and functioned well for 1-2 years before it broke, but due to the lack of response from Ufaucet, I think one out of five stars is appropriate. The $60 we paid over 2 years of use isn't bad, but the hassle of now having to remove and then re-install another faucet isn't worth it.

img 1 attached to Upgrade Your Kitchen With Ufaucet'S Modern Brushed Nickel Single Lever Sink Faucet With Pull Out Sprayer review by Rick Howlett



Pros
  • Sleek, modern design that enhances the look of any kitchen
Cons
  • May not be durable enough for heavy use

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