Tera contacted me and provided me with a manual in PDF format. They also told me that all scanners now come with a manual. I am very satisfied with the customer service and am increasing my rating to 4 stars. **Original review below** This scanner is not programmed to scan PDF417 and does not come with a programming guide. Luckily we bought several different brands including the Alacrity 3300DW barcode scanner and it has the exact same firmware as this Tera barcode scanner. They are probably made in the same factory in China. We used the Alacrity manual to program the Tera scanner.
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