Review on NiCE IT Management Solutions by Phil Mehta
Excellent product and great Customer Service!
The tool has been excellent for our support needs, it's easy to use with quick results in troubleshooting issues across multiple products/ versions of Windows 7 - 10 (and other platforms). We've also found their customer service team very helpful. Would like more training at this time from an internal perspective. As stated above we have solved many problems using NICE ITSM which includes patching windows servers, laptops, desktops etc as well as monitoring server activity levels & reporting them back to us via email or any number of applications available through your dashboard.
Pros
- Easy interface
- Great product info provided when setting up new tickets.
- Tracking system reports all open cases by default so no need additional effort needed there! I'm not sure if most companies do that but here is you know? It'd be great.
- In depth trouble shooting capabilities within each individual case history
