The modem arrived in perfect condition - casing, cords, connectors and lightbulbs appeared to be new from the factory. However, I could not activate my internet service through Comcast. They said the modem belonged to a different account and couldn't activate my device, allowing me to use my new internet service. Comcast advised me to contact the seller or original owner and ask me to manually cancel my previous activation. To be honest, this is not the fault of the device itself, and the modem looked brand new on the outside. Just a word of caution for those looking to buy a cheap modem.
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