The ability for everyone involved within an organization (clients/users) have access via email or mobile devices as well so there are no delays when someone needs something during off hours! This also allows us all stay current regarding any changes made from what has been seen at previous visits etc..
As previously mentioned it gives clients / users direct feedback if they need assistance while using our services this removes awkward situations of needing 2 people instead one working alone which can be difficult especially now days!!