I have been using doxford since 2013 when we started boarding dogs at our facility called "K9 Ranch" in San Antonio Texas. The support has never wavered through all these years with any issue that's come up it was solved right away! There are so many features available as well if they don't work out there option for assistance. Nothing really not like anything about this program but maybe more options could be added such as an app or something similar? This makes managing my business much easier then having spreadsheets open every time i need information regarding who had booked what date etc.. The best thing about doxford is that it has all the features I need which helps me to run my business in an organized manner. Sometimes some new features are added but they don't always work as intended so it's difficult to use them. I would recommend this product to any business owner who needs a great tool to organize their business. It makes running my business easier than ever! I love how much time I save by using doxford.