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Sierra Leone, Freetown
1 Level
691 Review
43 Karma

Review on πŸ“Ά Arris SURFboard SBG6950AC2 - 16x4 Docsis 3.0 Cable Modem Plus AC1900 Dual Band Wi-Fi Router - Certified for Xfinity, Spectrum, Cox, and more - Black by Nick Childs

Revainrating 4 out of 5

Constantly stops working and needs to be restarted several times a day

Problems with the modem/router after a month of smooth driving. At first it required a reboot every week, then every few days, every day, and now about every hour. I have contacted Arris support 3-4 times and gone through each step to verify the issue and they insist the issue is not on their side. Here's what I've tried: - restarting the system - shutting it down for 10 seconds - this allows the router to work again for another hour or so - changing channels on 2.4 and 5G networks - still doesn't help - moving the router to a better one Space in the house - still didn't help - pulled the router from the splitter to the cable box - no change, if you haven't bought that already I would suggest you keep looking. I will most likely just have to bear the expense and upgrade to a better router/modem.

Pros
  • Lots of positive emotions
Cons
  • Will be added later