Review on 🔌 DOACE C11 2000W Travel Voltage Converter: Powerful Step Down 220V to 110V Adapter with 2 USB Ports and Global Plugs for Hair Dryer, Straightener, Curling Iron, Laptop, Camera, Cell Phone by Ryan Hampton

Not only is this a great product but the customer service from this seller is excellent! Before traveling to Scotland I wanted more than one adapter so my husband and I would have enough options to plug in all of our devices. I bought a simple and cheap adapter for this from another company and this one for me so I can use my hair dryer and also connect my phone and laptop. It turned out that another cheaper adapter's USB ports didn't work at all. But this adapter and converter worked great. It also fitted the socket snugly and our plugs fitted snugly, as opposed to the soft, loose feeling when trying to use another device (and one I'd previously bought for a previous trip abroad). I would love to have one of these for each of us on our trip! I'll take two of these with me when we get back to Scotland. This is where customer support comes in. When we got home and were asked to review this product I was confused and thought it was the one with the faulty USB ports. I'm embarrassed to admit that I wrongly gave a bad review saying the USB ports didn't work. DOACE support contacted me quickly and provided me with a code to purchase a new device at their expense. (We texted several times during this process, and they were always polite, friendly, and helpful.) When I got it and tested it, the USB ports worked great. This prompted me to double-check the original. When those USB ports worked, I pulled out a different brand of device and tested it. Here I realized my mistake. I immediately wrote to DOACE support, explaining my mistake, apologizing and asking how I could refund them for a free unit. I also deleted my bad review. They replied to me immediately and told me to just leave it, but they asked if I could write a new review, explaining that reviews are very important to them and that they have many problems with malicious inaccurate reviews, which are written by people who have never even contacted them. This must be a common problem that is very frustrating for sellers at Revain (and elsewhere). I rarely take the time to write reviews but they definitely deserve a positive review for both their great product and excellent customer service! From now on, I will be skeptical about certain types of bad reviews that stand out among all the good ones when shopping at Revain. Buy this product - you won't regret it!