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1 Level
762 Review
53 Karma

Review on eCommerce and Customer Experience Implementation by Awiwi Swift

Revainrating 4 out of 5

Great Product Knowledge, Quick Response Time

The team at ECOM was very helpful throughout our implementation process of cloud commerce solutions to help us realize how much easier it would be for customers that we serve as well from sales through customer support teams! Very knowledgeable about their products - they know what works best within each platform so when you have questions or issues along your journey there are people who can answer those specific needs/questions quickly & efficiently. There were some minor hiccups during setup but nothing major by any means which I believe had more do wtih my lack than anything else since this has been working smoothly ever sense its go live date!! As mentioned above though; great product knowledge base behind these platforms allowing them (ECOM)to implement such efficient systems across multiple departments without many problems being created overall Ecommerce and Customer Experience Implementation is a good company to work. Their team is very knowledgeable and experienced on ecommerce and customer experience implementation. They have helped us a lot in improving our customer experience and solving our ecommerce challenges. They have helped us with a lot of our requirements. I have nothing to say about this company. They have been a great company to work with. They have helped us understand our ecommerce challenges and has helped us to solve them.

img 1 attached to eCommerce and Customer Experience Implementation review by Awiwi Swift



Pros
  • Great Product Knowledge Base
  • Team members available 24X7, 365 days per year
  • Excellent follow up via email / phone call etc.
  • Helpful staff always happy ready willing :)
Cons
  • everything seems alright