Polk documentation is narrow and not very informative for these products and their phone support didn't help at all (twice). Their website was pretty cryptic, but I was able to figure out (from user feedback online) that I needed to update the firmware to the latest version. I finally found out how to do it (you connect your soundbar to the internet via Wi-Fi or even easier, an Ethernet cable). The soundbar updates automatically at night when not in use. This is how I finally got my Polk SR1s working. And now I like her.
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