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Switzerland, Bern
1 Level
470 Review
0 Karma

Review on πŸ”‹ Andis 79005 Supra ZR II Cordless Clipper: 5-Speed, Detachable Blade, Lithium Ion Battery by Michelle Wilson

Revainrating 1 out of 5

Poor customer service via email, social media and phone.

You wish to return the entire device because the power supply is defective. Sending everything back costs more than buying a new PSU (which will likely be better quality too). The support team literally keeps repeating the same scenario over and over until you hang up or ask a question they have. script for. The people I dealt with spoke clear English but lacked empathy and real customer service skills. I currently do not recommend this brand. Good luck if you have a problem. You can expect to send the entire device back and hope that when it comes back you'll get it back in better condition. I have never sent anything to the manufacturer for repair and not had satisfactory results. And based on information about my interaction with them, I will no longer contact their support channels. This is a futile effort.

Pros
  • Body Material: Polymer, Blade Material: Carbon Steel
Cons
  • Out of fashion