I like how easy it was to set up, configure and use their product compared with other products we've tried in the past. It's not as intuitive or user friendly for those who are new to this type of software but once you get used to it its great! The support team at binarify has been very helpful when needed. They have helped us solve some problems that were beyond our reach. We had several issues with the system crashing and also losing data from time to time. Their customer service department worked closely with me to find out what caused these crashes so they could be fixed.