I like that it is cloud-based, which makes it easier to use than traditional software. The customer service has been great! We have not had any issues with this product yet. It's easy for our team of about 20 people to access from anywhere in the world. With all the different devices we use, it was nice to know everything would sync together seamlessly. This allows us to work remotely without having to worry too much about being disconnected or missing something important. Sometimes there are times when you need to get back into the office to resolve an issue but sometimes that isn't possible. If you don't want to spend time downloading files, then using knowledge lake will allow your staff to upload documents quickly. They also provide some training videos as well.