I appreciate that they are very knowledgeable about our industry sector as well us their own products, which really helps to get things done quickly! The lack of personal service can be off-putting for some clients but we work with many different companies so this isn't an issue too often anymore; however it still does come up now from time to time when dealing directly w/the SDR team or through other customers who know them better than me - even if those people were working internally at another client's office. They're great consultants overall though & do what you need without any hassle once hired :) We have been using secure digital solutions since 2013 after having worked closely together previously within my former employer where i was implementing various cyber policy modules across multiple industries including healthcare / insurance etc., specifically around GDPR requirements etc..