The best thing about this program is that it's very user friendly. I have been able to learn how to navigate the system in only a few short days. It has helped me streamline my workflow. I dislike having to open multiple windows for different tasks. If I need to do something with one program, I will close out of another program and then go back into the first. Overall, it's a great program. I'm still learning the ins-and-outs of all of the features but so far I like what I've seen. I am solving problems related to time-management, organization, and efficiency. The ease in which it integrates with our other programs makes this product very useful for us as we use multiple products from various companies such that its hard at times keeping everything organized! I wish there was more integration between some different platforms but thats just my opinion :) It's great when something happens throughout all systems so no matter where someone logs into they can see what needs attention right away without having to go searching through emails etc..