I was looking forward to shopping at Dritz's internet store, but I was disappointed by my experience there. The website's navigation was difficult to understand, and the search box produced useless results most of the time. The procedure of checking out was time-consuming, and I had trouble placing my order due to some technical issues. In addition, the team providing customer support was unhelpful and took a long time to respond to my inquiries. My purchasing experience at Dritz was, on the whole, one that was both frustrating and disappointing.