I love that we have been able automate our manual processes for shipping orders from one site to another which has reduced errors by 50% since implementing parsables solution! It is very easy set up as well so any employee can do it without IT help or training required (which was nice).
The customer support team could be better but this may just depend if they are busy at certain times of day when you reach out via email vs phone call option available through their website chat feature - both options seem equally effective depending upon time zone difference between your location & theirs/timezone differences within yours country where business occurs etc.. Overall great tool / service though not perfect yet still improving every month!! We use parseability products such automation software mainly used during order entry process into warehouse system.