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United Kingdom, Belfast
1 Level
732 Review
54 Karma

Review on Trenro by Rick Booth

Revainrating 3 out of 5

Online shopping at Trenro - A Poor Experince

I recently had the unfortunate experience of purchasing at the Trenro online store, and I was utterly let down. While they do have a large variety of systems and games for both modern and retro gamers, their general level of service is lacking. First off, finding what you're searching for on their website is challenging due to its clutter and poor navigation. I lost a lot of time looking for a particular game that was hidden away on their website. Second, they don't provide good customer support. I attempted contacting them for help, but their staff was unhelpful and rude in their responses. It was obvious that they were not interested in listening to my worries. Finally, they had poor choices for shipping and delivery. The delivery of my purchase took much longer than I had anticipated, and when it did, it was damaged. The game I had ordered was scratched and unusable, and the packaging was torn and damaged. Overall, I had a frustrating and disappointing experience with the Trenro online shop. While they do have a large selection of games and systems, it is challenging to navigate their website, and their customer service is rude and unhelpful. They also have poor shipping and delivery choices. Trenro is not a store I would suggest visiting.

Pros
  • Competitively Low Costs
Cons
  • Some products are currently out of stock.