The cable is fully as described, well designed and works great. I connected it to a Lacie 2Big Thunderbolt 3 2 Disk Array from my iMac Pro. Supports Thunderbolt 3 40Gbps speed even at 2m length. Order was completed by Revane and shipped under Prime. Cables are notoriously expensive, but considering that Apple's 0.5m cable costs $39.95, $49.95 for this 2m cable isn't too bad, especially considering the shipping and overall build quality taken into account. All of this makes it good value for money in my opinion. I didn't have to contact tech support, but since it wasn't necessary it's a 5 in my book.