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784 Review
51 Karma

Review on πŸ“± BroadLink RM4 pro Universal Remote: Smart IR and RF Hub for TV, Air Conditioner, STB Audio, Curtain Motor - Wi-Fi Enabled, Alexa and Google Home Compatible by Edgar Rowe

Revainrating 3 out of 5

Good functionality but finally tired of plugging it in (and I know how to do it)

Buy another one. Terrible of course compared to other IOT devices which are a pain considering they have to use 2.4G, especially with mesh networks (although I have a separate 2.4G network installed and it always is would not establish a connection yet). I know all about the AP option etc. But no matter what I did it wouldn't connect except maybe on a random occasion. Even worse, you have to reconnect every time you want to make changes. Since it doesn't seem to want to remember that it's plugged in, you have to hit the reset button every time, which is crazy. Also, you need to know how long to hold it down, and there doesn't seem to be a factory reset option to start over. No indicators, just a front panel LED and a reset button for $50! BTW the documentation is ridiculous and uses the smallest possible font and I couldn't find where to download it and the support team didn't respond. Finally, let me say that I have at least a dozen other IoT devices, three degrees in electrical engineering and computer science, and decades of experience in electronics and software development. A classic case of not testing with unknown users. Sorry, good functionality.

Pros
  • TECHNICAL SUPPORT - One year warranty, 24/7 technical support. A video tutorial is available in our Amazon store and on YouTube. You can find our worldwide hotline in the product guide. You can now get help and provide feedback directly from the BroadLink community in the app.
Cons
  • Useless functions