I like that it is easy enough so new users can use without difficulty or help from an IT expert who might know more about how computers work than me! It's not perfect by any means but we were able to customize some features which was very beneficial when you're trying something out first time before committing resources into training people up as well - they had no issues using them once trained (as far as i'm aware). We do have multiple branches across 2 cities/states however our staff are still relatively inexperienced at managing their own bookings within system hence why its been tricky having everything connected seamlessly together since setup date etcetc.. However great product overall would recommend if budget allows otherwise there will be similar products available cheaper elsewhere too!! Our receptionist needs access information immediately via mobile phone & quick booking options needed rather then looking through hundreds upon thousands patient records manually each day just searching where appropriate info may exist Claims are created easily which saves time. The layout is easy to use & very user friendly. Forms can be edited to include additional information. It would be helpful if there was an option to export all claims to Excel format instead of copying each line by hand. We have been able to solve our problems related to billing quickly and efficiently.