I have been using pass field for over 15 years, they are extremely knowledgeable about their products! The staff always goes above & beyond in assisting you when needed - whether that's finding answers or providing training. Nothing really because we've never had an issue but I do think there could possibly be better customer service if something went wrong (but this doesn't happen all of tiem). Do yourself a favor- go look at some demos before making decisions as each site will handle differently due to factors like soil type/moisture level etc. We need a solution where our workers can log into one system from anywhere onsite without having to print off reports which takes time away form them during busy times. Also helps keep track of what plants were purchased so no duplicates get sold twice!!