The account manager was able to answer all of our questions about their products instantly, from set up options (eMail signatures) right through to sending out test campaigns - which we did without issue! Nothing so far as I've come across that would make me not want or dislike them. But if you're looking for an excellent service provider with fantastic customer support then look no further than this little gem of software. We have been using it since early 2015 which has really helped us get started in terms of data management & campaign planning/reporting etc within just 1 calendar year. I had no issues with any of their products, they were very easy to work with. The staff was always helpful when we needed assistance or questions about our account. They also provided excellent customer service throughout all stages of my project from start to finish! We used them for an event that included social media management as well as website design/development. Their team did both extremely professionally which made it seamless transition between services.