I've really enjoyed this dispenser over the past few months. However, when I poured soap into the sink while filling it with water, the lid slipped off and it immediately broke on contact. As you can see the soap is closer to the bottom which doesn't mean I didn't tighten well when refilling as the lid hasn't come loose to refill for weeks. My guess is that the soap may have flowed slowly around the friction part of the spout liner, making it looser and more slippery, and it just fell off. I'm upset because it was so nice but too expensive to replace every 4 months. A better design would probably be a threaded spout with a rubber stopper, but that would detract from its sleek design.
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