I like that we can create our own workflows, including custom flows for specific tasks or projects. The interface is very intuitive once you are familiar with it - but there's definitely room for improvement in terms of learning curve (or lack thereof). We're using fullstory as an internal tool so haven't had much feedback from customers yet! But looking forward to hearing about any issues they've encountered while implementing this software internally. Automation around project management processes like task tracking has been really helpful - especially since one person at my previous job was handling all these manual systems manually. This allows us to focus more time on high-level strategic thinking instead of low level operational details which ultimately makes me happier overall.