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FullStory Review

6

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Very good

Revainrating 5 out of 5  
Rating 
4.8
Marketing, Conversion Rate Optimization

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Description of FullStory

FullStory’s digital experience platform empowers businesses to continuously improve the digital customer experience across sites and apps. At the core of FullStory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes. With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.

Reviews

Global ratings 6
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Type of review

Revainrating 5 out of 5

FullStory helps improve team collaboration & efficiency

I like that we can create our own workflows, including custom flows for specific tasks or projects. The interface is very intuitive once you are familiar with it - but there's definitely room for improvement in terms of learning curve (or lack thereof). We're using fullstory as an internal tool so haven't had much feedback from customers yet! But looking forward to hearing about any issues they've encountered while implementing this software internally. Automation around project management…

Revainrating 5 out of 5

Fullstory is a great customer experience tool for B2B

I like that fullstory is mobile friendly, which makes it easy for employees in different locations or at home with an internet connection to access information about their customers. It can be confusing when you're trying figure out what data belongs where. There's not much customization available from within this program so we were limited as far as how many pages of content could show up per website page (or even per site). This was very helpful during our last year working together since…

Cons
  • It is hard to say

I like that we can use it in multiple ways, be able to see what other people are doing with our product as well as being notified when something is happening so you don't have wait for someone else's update or notification of an event/update before knowing about them yourself! Sometimes there isn't much information available but sometimes things aren't clear enough either (like how many views were made). It would help if more info was provided than just "X number" - maybe include %? Would also

Pros
  • The ability
  • To do different types using similar tools i've seen elsewhere.
  • Not too expensive compared
Cons
  • Almost never

Revainrating 5 out of 5

Excellent all rounder alternative to getting more engagement

The ability for our users (customers) that do not use Facebook, Twitter or Instagram but still want access is ideal! It allows us an audience we can market towards without needing their personal details such as email addresses etc which could be used in other ways if given out too freely by social media companies so this was very helpful at first time of using it!! I dislike when people logout from my page because they're browsing elsewhere instead - please don't just leave me hanging like you…

Revainrating 4 out of 5

FullStory provides detailed user and browser analysis

I love that full story allows us to see every detail of our site performance, even when we are not in front ourselves! It has been extremely helpful for me personally since it is much easier than searching through analytics data myself (I do this quite often). There can be some lag time between page changes so if you have many users or heavy traffic going though your website then try using another tool such as Google Analytics instead - which doesn't suffer from these issues at all. We were…

Pros
  • It's easy to use and we can see everything we need to see about our ecommerce store in one place
Cons
  • I would love to see a more visual way of seeing the data and data sets, I'm sure there is a way to do this but i haven't really found it yet

Revainrating 5 out of 5

FullStory - an Absolute Must Have for Every Company

When it comes to a company like FullStory, I have to compliment the level of service and support that they provide. They are always willing to go the extra mile to ensure that the customer is getting the best experience possible. Nothing. I've used FullStory for a number of different projects and I can't think of anything I'd like to see changed. They have been a pleasure to work with. FullStory is a great company to work with. They go the extra mile to ensure that your experience is seamless.

Pros
  • This allowed me get up in running quickly..and start using! Very nice feature set as well lots available data points about web activity/visits etc..A+ product overall..Well done guys keep doing what you're good at!! :)
Cons
  • I will keep silent