The best thing is that it has all the features I need for my business. It's easy to use and very user friendly. There are so many great things I could say but I will just mention one of them which is the support team. They always respond quickly and they make sure you understand what you want by explaining everything in detail. Sometimes when we have an issue or question there might be some delay because they are busy answering other emails. If your looking into having a CRM for your business then this is definitely worth checking out. We can keep records easily and also organize our sales reports efficiently using this tool. This helps us improve our customer service as well.